I need help now.

If you already work with us, this page is the whole site. Don’t read a sales story. Open a ticket, call, or pay — then we’ll talk like neighbors.

Open or update a ticket. Best when you can attach a screenshot.

Desk hours Mon–Fri 8:00 a.m.–5:00 p.m. Eastern. Critical path is monitored for covered infrastructure.

pay.novalera.com — not a scavenger hunt through old PDFs.

When to use which

Something is down for everyone. Call. Then open a portal ticket so we have a record. Critical: site, ransomware, core server or firewall.

One person is stuck. Portal first — password, printer, one mailbox. Attach the error.

You want to pay. pay.novalera.com. Questions on a line item: reply on the invoice or call billing.

You’re not a client yet. Book a conversation. This desk is for people we already cover.

Three-minute how-tos if you want to try once before you call.

Remote Agents